These are the Terms and Conditions of Truly Bridal Of Surrey whose registered office is 10 Walton Street, Walton-On-The-Hill, Surrey, KT20 7RT. Company number: 212520953.
These terms will apply to all purchases of good in the United Kingdom when you order via our website or by telephone on:01737338877. Please read these Terms and conditions carefully before placing your order.

By placing an order by telephone through our Customer Services team, you confirm your unconditional acceptance of these Conditions. By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions.

Please note that:

- Not all items featured in our web site, in advertisements or fashion features are available by telephone order or via our Website. Please consult our Website to check whether the Goods are available via telephone or website order.

- We may change these Conditions from time to time. The latest version of these Conditions is available on our Website.
    These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website and by telephone.

    Orders by telephone can be placed in English with our Customer Services team by calling 01737 337788 Monday to Friday from 10:00 am to 5:00 pm, excluding public holidays.

     Orders via our Website:
     Orders can be placed through the UK section of our Website. You will be responsible for paying any costs of connection to our Website.

    Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted, we cannot guarantee it. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only and you are advised to contact our Customer Services team for further information about the goods.

    Whilst we try to ensure that our Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website.

    We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Website, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence.

     When placing an order for the first time, you will be required to open an account with us and complete certain required fields on an order form. All steps necessary for placing an order are detailed on our Website.

     In the event prolonged inactivity causes your connection to our Website to fail, your selection of Goods may be lost. In such case, you will be required to re-enter your selection.

     Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the Goods.

    The Goods you order will be delivered during normal business hours once payment has been confirmed to the address which you give to us when you place your order.
    Delivery will be made by express courier and require signature for any goods delivered. Please note that deliveries will not be made to: made care of or hotel or PO Box addresses and selected countries.

    If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our courier service in order to arrange an alternative delivery date or a place to collect the Goods.

    You may use our Gift Service to arrange for Goods to be delivered to a third party of your choice, provided always that the delivery address is in the United Kingdom.
    No delivery will take place unless payment for the Goods has been received. Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

    Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.

    Ownership of the Goods and the risk for damage to the Goods passes to you upon delivery.

    If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note and contact Truly Bridal Of Surrey on 01737 338877

    We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for:

     any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related services or their use by you;

     any losses which are not caused by any breach by us;
     business or trade losses.

    Our entire liability in connection with the Contract will not exceed the purchase price of the Goods in question.

    Nothing in this Contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or sub-contractors is limited.

     We shall repair or replace, free of charge any Goods damaged or lost in transit where delivery has been made by our carrier, provided that:

     you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you placed your order in the case of loss, in order that we may comply with our carrier's conditions of carriage;

     you produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods.

    You have the right to cancel the Contract at any time up to the end of five working days after you receive the Goods. A working day is any day other than weekends and bank or other public holidays.

    To exercise your right of cancellation before the Goods have been delivered to you, you must give written notice to us by hand or post to Truly Bridal Of Surrey, 10 Walton Street, Walton-On-The-Hill, Surrey, KT20 7RT or by email giving details of the Goods ordered and (where appropriate) their delivery.

     If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods to us as soon as possible and at your own cost (unless on receipt of the goods we consider that the Goods are faulty, whereupon we will refund or re-credit you with the cost of returning the goods to us) in their original packaging, complete with any related accessories or instruction booklets, together with the duly completed Returns instructions and the original invoice, to the following address: Truly Bridal Of Surrey, 10 Walton Street, Walton-On-The-Hill, surrey KT20 7RT

    For your protection, we recommend that you use a recorded delivery service.
    If you do not return the Goods as required under these Conditions, we will charge you a sum not exceeding the direct cost of recovering those Goods.

    Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as in any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.

    We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; import or export regulations or embargoes; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.

    We will inform you of any such unforeseen event or of force majeure. Should this interruption continue beyond a period of two weeks, you will be entitled to cancel the order, and a refund will be made in accordance of these Conditions.

    The holding and using of personal information provided to Truly Bridal Of Surrey is governed by the Legal Notice posted on the Website. Please read this Legal Notice to understand how we use and protect the information that you provide to us. By placing an order on the Website, you consent to the collection, use and transfer of your information under the terms of the Legal Notice.

    The Contract is governed by the laws of England and the English Courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.

    No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.