Delivery & Returns
Please see below information on our delivery times and rates:
We currently only offer delivery to the UK, all orders are delivered via Royal Mail to mainland UK destinations.
FREE Special Delivery when you send over £200
Royal Mail Recorded Delivery - £4.95
Royal Mail Special Delivery - £6.95
* Working days ( Monday - Friday ) Excluding Bank Holidays. Delivery service may require a signature.
Delivery times are not guaranteed and may vary by location and postcode.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, your parcel may be returned to us by Royal Mail, you will then be re charged for re sending your order, we are not obliged to re-send the order at our expense. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email email@example.com as soon as possible.
If an order is returned to us by Royal Mail as a result of an incorrect address or a customer’s refusal to accept the delivery/ failure to acknowledge cards left by royal mail, the customer will be responsible for the costs to re send the order. We change £4.95 to re send via recorded delivery.
We are un able to leave your delivery in a agreed safe place, parcels that require a signature will need to be signed for upon receipt at the delivery address.
Unfortunately orders cannot be collected from our warehouse.
1. How do I return an item to you?
We can only accept items returned to us within 30 days from the date your order was despatched. All items must be returned to us before a refund or replacement is issued. Please don’t use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.
3. I would like to return an item for something else
We will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
4. I would like to return an item for a refund
We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
5. I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail firstname.lastname@example.org quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.
6. I have received an incorrect item
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail email@example.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 30 days from receipt of the incorrect item to return it to us.
7. Discount codes and vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
8. Distance Selling Regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Truly Madly Deeply Bridal Boutique for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.